LIMITED WARRANTY

WARRANTY COVERAGE

  • OLLO Audio provides a comprehensive 5-year limited warranty for the X1, S4X and S5X series.
  • During the initial two years, we offer full coverage for repairs, excluding only the cable and ear pads. For most repairs, we will send you replacement parts along with clear step-by-step video instructions - the X1, S4X and S5X are designed to be repaired at home without specialist tools. For more complex repairs, we will arrange a pickup and cover all shipping costs. 
  • For the subsequent years, we offer a limited warranty, covering the cost of replacement parts (excluding cable and ear pads). Shipping costs are not included.
  • For deliveries outside the EU, local import duties may apply and are the responsibility of the recipient.

Download EU declaration of conformity: X1, S5X, S4X or S4R.
Read more about 5-year limited warranty in OLLO Audio Manual: X1, S5X, S4X & S4R

FILLING A WARRANTY CLAIM

  • Have your invoices ready.
  • Fill out the form on the Help Desk.
  • We will assess your claim and get back to you within 48 hours.
  • After we identify the issue, we will send you the necessary replacement parts along with a link to our step-by-step video guide or order a pickup for more complex repairs.

CAN I GET A REFUND?

Within the 90-day trial period, we offer a full refund on your purchase. The process is explained in detail here.

CONTACT

Mobile: 00386 69 712 841
Email: info@olloaudio.com