LIMITED WARRANTY


WARRANTY COVERAGE

  • OLLO Audio provides a comprehensive 5-year limited warranty for the S4 and S5 series.
  • During the initial two years, we offer full coverage for repairs, excluding only the cable and ear pads. We handle all repair and shipping expenses both ways, with the exception of custom duties. Depending on your location, there might be a way to void these as well.
  • For the subsequent years, we offer a limited warranty, covering all repair costs (excluding cable and ear pads) but not shipping expenses.

Download EU DECLARATION OF CONFORMITY
Read more about 5-year limited warranty in OLLO Audio Manual.

FILLING A WARRANTY CLAIM

  • Have your invoices ready.
  • Fill out the form on the Help Desk.
  • After you submit a claim, we'll contact you with further information. Typically, we respond within 48 hours.
  • We will arrange a DHL pickup at the address of your choice and inspect the headphones in our lab.
  • After the headphones are fixed, we will ship them back to you via regular post.
  • If you need your headphones back faster, contact us at info@olloaudio.com to arrange DHL express shipping (costs 24.90€).

CAN I GET A REFUND?

Within the 90-day trial period, we offer a full refund on your purchase. The process is explained in detail here.

CONTACT

Mobile: 00386 69 712 841

Email: info@olloaudio.com