OLLO Audio ltd offers a 5-year limited warranty to the S4X model of headphones and all upgrades to the S4X model. For the first year, OLLO Audio provides a full warranty where the only exceptions are the cable and the ear pads. We cover all the costs of repair and shipping costs both ways. Excluded are custom duties. Depending on your location, there might be a way to void these as well. For the subsequent years, OLLO Audio offers a limited warranty, covering repair costs (cable and earpads are not included) and excluding shipping costs both ways. We offer a DIY repair kit with guidance from our engineers via skype or similar online communication services for those who wish to save on shipping.
How to file a warranty claim?
Fill out the form with Help Desk. Get your invoices ready. After you submit a claim, we'll contact you with further information. Typically we'll respond in 48 hrs. We will generally order a DHL pick up at the address of your choice and inspect the headphones in our lab. After the headphones are fixed, we will ship them back to you with regular posts. In case you need your headphones back faster, you can contact us at firstname.lastname@example.org to order DHL express shipping (costs 24,90€).
Can I get a refund?
In the trial period of 30 days, we offer a full purchase refund. The process is explained in detail here.
Mobile: 0044 2086385077